The Housing Ombudsman Service

As you may have seen in some sector publications, My Space has been issued with a Complaint Handling Failure Order for a tenant complaint in October 2021.Please be assured that the order did not reflect the way we handled the compliant or indeed the impact to the tenant involved, it was more an administrative issue where we did not update the Ombudsman with the outcome. We have engaged with the Ombudsman and as a result updated our policy and procedures to prevent any such failures in the future.