19th March 2020

COVID-19 (Coronavirus) – here to help

We’s like to reassure all our tenants that we are making helping you through this difficult period our priority. We will do everything we can to help, especially those who are more vulnerable at the moment.

To make sure everyone is as safe as possible, we continue to follow advice from the government. This means that many of our Housing Support Officers will carry on working from home until advised differently, and offering support to tenants over the telephone.  

If necessary, staff can visit tenants in their homes – but this will only be when it’s absolutely necessary, and the visit will follow social distancing rules, keeping at least 2m apart at all times. Staff may also be on site at developments to carry out essential checks. If you see staff in your development, please follow the rules and keep at least 2m apart from them – this is for your safety as well as theirs.

You can help us in other ways during this difficult time – please make sure you look after your keys!  If you lose them, My Space cannot advise you to stay temporarily with friends or family at the moment while we sort things out. So it would be a great help if you can double check you know where your keys are and always have them with you if you need to go out.

Our maintenance service continues to run, but we are prioritising emergency jobs at the moment. This means you will have to wait a bit longer than normal for non-emergency repairs.

The government has changed its advice on the way we can exercise and enjoy outdoor spaces. It’s a good idea to get some fresh air every day, so please use any communal space at your property sensibly. You can now spend time outdoors, but must always keep at least 2m apart from anyone who doesn’t live with you.

Above all, remember to keep washing your hands – this is still the most effective way to prevent the spread of coronavirus.

If you have any other questions or worries, don’t hesitate to get in touch with your Housing Support Officer.

If you or anyone you know would like an easy-to-understand guide to how we all should be behaving at the moment, click the image:

The Government’s latest advice, in order to reduce the speed of the spread of COVID-19, is to introduce much tighter controls about where we can go and what we can do. Unless you are carrying out the following activities you should not leave your home:

  • Food shopping for essential items
  • GP, hospital visits or prescription collection
  • Caring for a vulnerable person
  • Travel to and from essential work

In light of this advice, and to keep our tenants, contractors and staff as safe as possible, we have had to make some changes to our repairs service, in respect of the time we will take to respond to an issue:

  • What was a 28 day repair becomes a 56 day repair (this is for non-urgent repairs)
  • What was a 5 day repair becomes a 20 day repair (this gives us time to make sure any chance of infection has passed)
  • Emergencies continue in place with usual response time

All tenants should contact their HSO’s in the first instance to report a repair, who will then assess any possible risks before scheduling work.  

The safety and well-being of our tenants, staff and partners is our number one priority and we understand that many of you will have growing concerns around the COVID-19 pandemic. My Space are taking measures to minimise the disruption of our services and the potential spread of the virus to our tenants, staff and partners. We are constantly monitoring this ever-changing situation and will continue to follow the latest advice and guidance as provided by the Government.

Typical symptoms of the virus include a high temperature, fever and a dry cough which is new. The best thing to avoid COVID-19 is regular and thorough hand washing with soap and water. You should also:

  • cover your mouth and nose with a tissue when you cough or sneeze
  • put used tissues in the bin straight away
  • wash your hands with soap and water frequently, and especially after coughing or sneezing – use hand sanitiser gel if soap and water aren’t available
  • try to avoid close contact with people who are unwell.
  • avoid touching your eyes, nose or mouth if your hands aren’t clean

You can read more about the COVID-19 (Coronavirus) and how to spot the signs and symptoms by visiting the Government website. This information changes frequently so we suggest you check the page regularly. 

All our offices are currently open as usual and Housing Support Officers are visiting the majority of tenants as normal. We will update this as soon as anything changes.

Given the ongoing situation with COVID-19, we ask that any tenants requesting repairs please let us know:

  • If you are self-isolating
  • If you have been in contact with someone who has been diagnosed

The best way to do this is by letting your Housing Officer know.